FAQS, Terms & Conditions

FAQs

Do you have children’s passes?

Yes! We are very child-friendly and have a special Kids Zone equipped with drawing books, coloring pencils, organic and ecofriendly materials. The Kids Zone access includes babysitting for children 2 to 12 years old and is where the kids program takes place. Your children will require a Kids Pass to enter the Kids Zone. Kids Passes cost IDR 150,000 per day (about USD 12) or IDR 650,000 for five days (USD 50) and can be purchased at the gate of the daytime venue Bhanuswari Resort or online here. Entrance to Kids Zone and Dharma Fair for an Indonesian or Balinese babysitter is additional IDR 50,000 per day. You are also welcome to bring your children to Dharma Fair only for IDR 20,000, however, this access does not include babysitting and your children must be accompanied by an adult at all times.

For children 12 to 18 years old, we have the new Teenager Full Pass. It is equivalent to the Full Pass but at only $250 for all 5 days and nights. It can be purchased online here.

Can I purchase individual daytime tickets?

Yes! Our Spirit Pass gives access for 1 date of the festival - including all daytime activities and the nighttime music concert on the same day. Spirit Pass is available for every day of the festival - from Monday, March 20 to Friday, March 24 and all Spirit Passes include access to our Community Day and Opening Party on Sunday, March 19. You can purchase your Spirit Pass here.

Are there group rates?

Yes, we offer special group rates for a minimum of 7 people. If you would like to purchase tickets for a group, our sales office will assist you at community@balispiritfestival.com

Do you have special rates for Indonesian nationals or expats?

Yes, we offer discounted rates for Indonesian nationals as well as KITAS, KIPEM, KTP Bali and Social Budaya visa holders. You can purchase a discounted pass only in person, after showing your document. The list of locations where you can purchase a discounted pass will be announced in February, 2016 on the Facebook event and via our email newsletter (so sign up now to get notified).

 


Do you offer refunds or exchanges?

All sales are final. No refunds or exchanges on tickets. However, if you cannot make it to the festival you can transfer your ticket to another person. Please inform community@balispiritfestival.com at least 2 weeks before the start of the festival and the e-ticket will be re-issued with the new attendee information.    


Should I bring my own yoga mat?

 

A limited number of yoga mats are available for sale at the festival venue, as well as in the many yoga shops around Ubud, but if you have your own it is always better to bring it along. 

How do I get to the festival venues?

Read here about the festival shuttle service between Ubud and the daytime and nighttime festival venues. You will require either an Abundance Pass (spirit shuttle pass is included) or a Spirit Shuttle Pass pass in order to use the spirit shuttle! If you are using your own transport, you can find directions to getting to Bhanuswari (daytime venue) and ARMA (nighttime venue). Please note that ARMA has limited parking space.

When will the schedule be released?

Please note: all acts and schedules are subject to change without notice! The complete schedule will be released on March 15, 2017. However, you can see the line-up of teachers, presenters and musicians on our website any time. To keep up with updates on newly confirmed teachers and music acts, we recommend you join the Facebook event or opt-in for our bi-weekly email newsletter.


What should I pack for the festival?

In general, please pack light and avoid bringing items which are likely to end up in a landfill on Bali. Specifically, you will need light and comfortable clothing for workshops, a reusable water bottle (we only offer refill stations so you must have your own bottle) and yoga mat. There will also be yoga mats on sale at the festival location as well as in the many yoga shops around Ubud. In addition, it would be useful to bring an unlocked phone so that you can buy a local SIM card for cheap calls, texts and mobile data. A card with sufficient credit for a week costs about IDR 100,000 which is under USD 10. You may also wish to bring a small towel for daytime workshops as it can get quite warm during the day ;) Finally, check here if you are going to need an adapter for your devices.


What about accommodation and food?

Festival passes do not include food and accommodation. However, we have several accommodation partners and offer great Accommodation + Pass packages. You can find more info on these special packages and our accommodation partners here.

Finally, there is a daytime and a nighttime market at the festival locations. They offer a variety of flavors and food choices, including raw, vegan, vegetarian and gluten-free options, using a majority of local and organic ingredients.

If you wish to do so, you can also bring your own food to the daytime venue, including snacks for your children.
Do I need a visa?

Important note about passports

Your passport must be valid for at least 6 months upon arrival in Indonesia. You should also be able to demonstrate an outbound flight from Indonesia and have at least two blank pages in your passport, or you may be denied embarkation by your airline. Please keep a photocopy of your passport and immigration entry stamp with you at all times.

VISAS

In order to enter Indonesia all attendees must be eligible for a Free Visa, a Visa on Arrival (VOA) or have applied for a Social Budaya Visa or Tourist Visa in their respective country before travel.

Visa on Arrival (VOA)
US$35 - 30 days valid - extendable ONCE for 30 days 

This VOA Payment Counter queue will be directly in front of you (see below)

FREE 30-day Visa, available for the majority of countries
FREE entry - valid for 30 days - NOT extendable

This queue is the next line, which “snakes around” (see below)

Even if your passport enables you to select a FREE 30-day Visa but you have any desire to stay in Indonesia longer than 29 days, we strongly recommend you take the $35.00 VOA. The FREE 30-day Visa, it is NOT extendable and you will have to leave Indonesia on the 30th day OR pay a fine of $25.00 per day you have overstayed your visa. (NOTE: You can apply for an additional 30-day extension to your VOA at any reputable visa agency in Bali.)

Once you enter the arrivals hall - depending on your choice above - you will need to queue in the first line to process your VOA payment, and then queue in the second immigration processing line for passport inspection and to obtain an immigration entry stamp. These queues can sometimes take up to an hour, so try to bring a bottle of water from the plane and a snack, especially if you have kids with you.

Those who have a SOCIAL BUDAYA VISA processed in their home country can also skip the $35 VOA line and go straight to immigration processing – go to the lines on the FAR LEFT of the arrivals hall, near the bathrooms. Look for the signs.

 

 

 

 


Ticketing Terms and Conditions

Waiver Notice: Pass Sales
By purchasing your BaliSpirit Festival tickets and collecting your WrisTICKET at the Festival Ticketing Office or Festival grounds, you accept the following Terms, Conditions and Waivers.

The BaliSpirit Festival and its representatives, with the exception of gross negligence or willful misconduct, shall not be held liable for any injury, damage, loss, delay or irregularity that may be occasioned for any reason by WrisTICKET holders attending the BaliSpirit Festival venues, including but not limited to: death, personal injury, illness, delay or cancellation of scheduled performances and loss of or damage to personal property.

Terms of the WrisTICKETS
Your WrisTICKET must be worn to gain re-entry to the venue during any single session or day. Any damaged or altered WrisTICKETs will be considered NULL and VOID and will not be replaced.

Collecting your WrisTICKET
Bring your e-ticket to the BaliSpirit Festival ticket office (next to Pizza Bagus) anytime from 10am-5pm from March 8 until March 18. You can also exchange during the festival at the daytime venue, but come by 7:15am if you would like to do so.

Shuttle Bus Passes
You can buy a 5-day or a 7-day Shuttle Bus Pass at the ticket office or at the daytime venue. The only option available to purchase on the shuttle is a single-ride ticket.

Pass Upgrades
You can upgrade to a Full Pass to Abundance Pass any time - either via email (community@balispiritfestival.com) or at the festival sales office.

Damaged WrisTICKETs
There will be no refunds given for lost or damaged WrisTICKETs.

Refund and Transfer Policy
WrisTICKETs are not transferable to another person once the Festival has begun or within any single session or day and must be presented on demand.

Transfer of electronic tickets is permitted no later than one week prior to the Festival’s opening ceremony.Transfer requests must be made in writing by the original purchaser to community@balispiritfestival.com There are no refunds for passes/wrisTICKETS under any circumstances.

Sales at the Entrance
We encourage you to buy your tickets in advance, to avoid disappointment if the workshops or concerts are sold out. If passes are still available, however, onsite purchases can be made by cash (Indonesian rupiah or US dollars) or credit card at the daytime venue, 8 AM – 3 PM, and ARMA, 5 PM – 10 PM.

Conditions of Entry
The Event Manager reserves the right to demand proof of eligibility for ticket purchase.
You MUST attach your WrisTICKET prior to entering the venue.
Tickets (WrisTICKET) are not transferable within any single session or day and must be presented on demand.
Your WrisTICKET must be worn to gain re-entry to the venue during any single session or day.
Any damaged or altered WrisTICKETs will be considered NULL and VOID.

Grant of Rights
The ticket holder grants permission to Management to utilize the holder’s image, likeness, actions and statements in any live or recorded audio, video, film, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the Event in any medium or context for any purpose, including commercial or promotional purposes, without further authorization or compensation.
The holder of the ticket grants the promoter the right to use their image/likeness as captured on film, video or any other electronic medium being utilized at the event, and further understands that such images will likely be used to promote future events.
Those attending give their consent to their appearance in images recorded by any type of medium for subsequent informative, promotional and/or commercial dissemination of the BaliSpirit Festival and authorization for the use thereof. The said images may appear in any medium or format worldwide and indefinitely.
For further information on General Rules and Regulations, please see below.

Rules & Regulations

  1. Participants are required to wear a wristband throughout BaliSpirit Festival. The organizer has the right to prohibit anyone without a wristband from gaining access to the festival venues. The organizer will not be responsible for any damaged, lost or stolen wristbands. Preparation and distribution of counterfeit tickets for BaliSpirit Festival event is prohibited and unlawful. 
  2. Please take responsibility for your children’s safety and well being for the duration of BaliSpirit Festival. Some acts may also be unsuitable for children so please be aware. 
  3. Bringing alcohol into the festival area is prohibited – during the daytime we are an alcohol free zone. At nighttime music concerts at ARMA, alcohol will be available to be purchased on site. 
  4. Bringing illicit drugs to the festival venue is prohibited. Those found in possession of illegal substances will be processed in accordance with the law. 
  5. Smoking in the festival area is prohibited due to flammable building materials. At ARMA please use the smoking areas provided and throw cigarette butts in the ashtrays provided. 
  6. You may be searched on entry to the festival. We do not permit any of the following items anywhere on site: guns, knives, fireworks, pepper spray, glass or anything that may be considered a weapon. Anyone caught carrying harmful weapons or other explosive devices will be investigated and taken seriously in accordance with security procedures and laws in Indonesia. 
  7. Unauthorized professional film or sound recording equipment, including drones are prohibited in the festival venue unless explicitly given permission by BaliSpirit Festival organizer. Any material recorded without permission, may be destroyed or confiscated by the organizer. 
  8. We do not tolerate any abusive or violent behavior towards our staff members or any festival attendees. Please cooperate with our staff; they are there for your safety. 
  9. As a condition of entry, the festival attendee consents to being photographed, filmed or sound recorded for TV, Video, DVD, Webcast or other marketing or public broadcast as part of the audience. 
  10. Neither the organizer nor the Premises License Holder will be responsible for any loss, theft or damage of participant’s belongings during the festival in any festival venue or shuttle buses or for personal injury. 
  11. Being nude in any public area, river, or any sacred space at the festival venue is prohibited - please respect local culture! 
  12. Please throw rubbish in the appropriate bins provided, try to minimize plastic usage by using reusable containers – we do not allow glass on site for safety reasons. 
  13. The line up and schedule are always subject to change. 

Expulsion from the Festival Grounds:
For the safety and enjoyment of all Festival guests, volunteers, and staff, the BaliSpirit Festival reserves the right to accept or reject any participant at any time without liability, in any event it determines appropriate, at its sole and exclusive discretion. The Festival is under no obligation to any such participant who disrupts the harmony of the Festival to pay a refund of amount, following expulsion from the Festival grounds.

The BaliSpirit Festival is not responsible or liable for any participant who leaves the Festival grounds prior to its conclusion or for any activity undertaken by any participant outside of the Festival grounds.